Privacy Notice
This Privacy Notice explains in detail the types of personal data we may collect when you interact with us, either online, in-store, or over the phone. It also sets out how that information is stored, processed, and protected. We want our customers to be fully informed about how their data is handled and their rights under data protection law. This includes explaining how we use customer information for orders, deliveries, payments, and customer service.
If you have any questions after reading this notice, please do not hesitate to contact us.

Scope
This Privacy Policy applies to:

          Intu Block Chain Ltd T/A Pukka Flooring (hereafter referred to as “Pukka Flooring”)

·        Registered Office: Kings House, 202 Lower High Street, Watford, WD17 2EH

·        Registered Company Number: 11347295
This policy covers all interactions with Pukka Flooring, including the use of our website, communications, placing of orders, deliveries, returns, and related services.

Glossary of Terms
Personal Data Information that identifies an individual, including but not limited to:

·        Names, addresses, phone numbers, and email addresses

·        Payment details (processed securely by third parties)

·        Order history and delivery information

·        Enquiry and customer service records

Sensitive Personal Data We do not normally request sensitive personal data. However, under data protection law, this includes details such as medical information, ethnicity, political opinions, or biometric data.

Data Controller Pukka Flooring is the “data controller”, meaning we are responsible for deciding how your personal information is collected and used.

Data Processor Third parties who handle personal data on our behalf, such as delivery companies or payment providers, act as “data processors”.

Information We Collect and How We Collect Data Directly from you when you:

·       Place an order on our website or by phone

·       Request samples or submit an enquiry

·       Sign up for newsletters or marketing updates

·       Leave feedback or communicate with us
We also collect limited information automatically through cookies and analytics tools to monitor website performance and improve the user experience.

Why We Collect Data

          We only collect and use information that is necessary to:

·       Process orders and deliver goods

·       Respond to enquiries and provide support

·       Manage payments securely

·       Improve our website, products, and services

·       Comply with legal and regulatory obligations

·       Prevent fraud and protect both customers and our business

Delivery: Deliveries are arranged through trusted third-party couriers. Delivery costs vary depending on the size, weight, and destination of the order. We will provide full details of delivery charges at the point of purchase.

Samples can be requested via our website. These are dispatched using a standard courier or postal service. Please note that we do not specify “1st Class” or similar services, as our delivery arrangements may vary.

Returns Policy: If you wish to return goods, you must first notify us. Returns will only be accepted in original, unopened packaging and in a resalable condition. Our returns process is subject to the following charges:

·        A collection fee of £60

·        A restocking fee of 15% of the product value
Refunds will be processed once the returned items have been received and inspected. Certain goods (such as bespoke orders or special sizes) may not be returnable—details will be confirmed at the point of sale.

Cookies and Analytics We use cookies to monitor visitor activity on our website. Cookies are small text files placed on your device to collect standard internet log information. This data allows us to:

·        Analyse website traffic and usage trends

·        Improve functionality and user experience

·        Monitor the effectiveness of marketing campaigns
We also use Google Analytics to gather anonymous information about how visitors use our site, such as time spent on pages and navigation paths. This data does not include personally identifiable details. You can disable cookies through your browser settings, but please note that some website features may not function as intended if cookies are disabled.

Security of Your Data We understand the importance of data security and take steps to protect your information, including:

·        Encrypted (HTTPS) connections on all transactional areas of our website

·        Secure payment gateways with tokenisation for card details

·        Restricted access to personal data by authorised staff only

·        Regular system monitoring to identify vulnerabilities

Marketing If you have opted in, we may send you updates about our latest products, offers, and services. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly. We will never sell or share your personal information with third parties for their marketing purposes.

How Long Do We Keep Your Information

·        Order records and contracts – retained for 6 years in line with legal obligations

·        Marketing data – retained for up to 36 months, subject to regular review

Your Rights Under GDPR You have the right to:

·        Request access to the data we hold about you

·        Correct or update inaccurate information

·        Request deletion of your data (“right to be forgotten”)

·        Restrict or object to how your data is processed

·        Request data portability in a structured, machine-readable format

To exercise any of these rights, please contact us at  sales@pukkaflooring.co.uk
International Data Transfers. In certain cases, data may be transferred outside the UK/EEA (for example, when using international delivery partners or IT providers). Where this occurs, we ensure that appropriate safeguards are in place to protect your information.

Complaints: If you are unhappy with how we handle your data, you can contact us directly in the first instance. If you remain dissatisfied, you may raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Updates to This Notice We regularly review this Privacy Notice to ensure it remains accurate and compliant. Updates will be published on our website.

Last updated: [10/9/2025]